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Manage Manually Identified Duplicate Customer Records

Complete the following procedure to manually identify duplicate customer records and either merge them into a single record or permanently distinguish them from each other.

  1. ClosedNavigate to the Customer List screen.

    1. Log In to the Data Center Application to display the Data Center ribbon menu.

    2. Select Customer Admin > Customer List from the main menu to display the Customer List screen.

  2. Sort and Filter Reporting Screen Data as needed to modify the list displayed on the screen.
  3. Click the Toggle Merge button to display merge controls with Primary Customer and Secondary Customer fields on the right side of the screen.

  4. Identify two customer records with similar information and determine their relationship:

  5. Complete the appropriate procedure for the customer records:

    ClosedMerge Customer Records

    ClosedDistinguish Customer Records

  6. Click the tab's Close button to close the screen.

 

 

 

 

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