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Troubleshoot Auto Replenishment Issues

If the Auto Replenishment module does not send orders as intended (sending improperly or not at all), consider the following potential causes and their corresponding fixes.

Stuck Purchase Orders

Search the Pending Purchase Orders screen for purchase orders marked "Submit Failed" in the PO Status column. Delete the failed order(s) and allow the system to run as scheduled.

Old Purchase Orders

Check the system for old purchase orders (including vendor orders, manufacturer orders, and purchase orders with back order items that are no longer valid). Delete unneeded orders to keep the AR module operating properly and ensure that on order quantities are accurate.

Check for Duplicate or Incorrect Cross References

Check the cross reference table to verify:

• No item has duplicate cross references.
• Every item’s cross reference matches its AcuSport part number exactly.

Non-Excluded/Non-Ignored Purchase Orders

Check the system for purchase orders that should have been excluded (including future orders and special orders) but were not. These may interrupt daily ordering and prevent an item from being ordered when needed.

Linking & Package Quantities

Check package quantities to ensure the proper amounts are being ordered by the AR module.

Other Issues

The following situations can also affect whether AR orders are sent or not. Check and address them as needed:

• Windows Firewall Issues
• Power Outage
• Server Down
• No Internet Connectivity
• Verify Correct Min/Max on item