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Process a Customer's Return

Note: Refer to Process a Return from a Customer’s Layaway History for information on returning an item that had been purchased on layaway.

1. Identify the Customer.
2. Click the History tab to display the History window.

3. Click the Transactions tab to display the customer’s completed transactions.

   

4. Search a Customer's Transaction History as needed to display the transaction.

5. Click the transaction to display its detail record.

   

6. Note the Return Available checkbox for the item to be returned:

   • If the box is not checked (empty), the item may not be returned.

   • If the box is checked (filled), the item may be returned. Proceed to the next step.

7. Double-click the item to add the return to the Cash Register screen and close the History window.

8. If the returned item was a firearm, the system displays the Firearm Returned window.

   

   Complete the following procedure to close the window:

   1. Click the appropriate selection button:
      • If the firearm was never transferred to the customer, click the No - original bound book entry will be modified button.
      • If the firearm was transferred to the customer at some point, click the Yes - a new bound book entry will be created button.
   2. Click the Submit button.
9. Click the same tender button (Cash, Credit, etc.) that was used for the original transaction to display the Confirm Return Amount window.
10. Complete the transaction (refund, charge back, etc.).