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Void a Transaction

Note: Only transactions from the current day may be voided.

1. Clear the Customer Selection.

2. Complete one of the following procedures as appropriate to void the desired transaction:

   Void a Transaction from the Cash Register Screen	Clear the Customer Selection. Click the Void button to display the Locate Transaction Number screen. Enter the transaction number in the Transaction Number field. Click the OK button to display the Warning window. Continue with the procedure below.
   Void a Transaction from the Transaction History	Clear the Customer Selection. Click the History tab to display the History window. Click the Transactions tab to display completed transactions. Search the Transaction History as needed to display the transaction. Click the transaction’s Void button to display the Warning window. Continue with the procedure below.

3. Click the OK button to add the voided transaction to the Cash Register screen.

   

4. Click the same tender button (Cash, Credit, etc.) that was used for the original transaction to display a confirmation window.
5. Complete the voided transaction (refund, charge back, etc.).