AXIS™ Implementation Project: Document of Understanding

Customized For:

<Retailer Name
Retailer Address
Date>

Notices

Copyright © 2015 AcuSport Corporation.
940 Industrial Drive, Suite 107
Sauk Rapids, MN 56379
1-800-547-7120
All rights reserved.

General

No part of this document may be reproduced, distributed, performed, displayed, or used to prepare a derivative work without the prior and express written consent of AcuSport Corporation (“AcuSport”). The software described in this document is furnished under a license agreement and may be used only in accordance with the terms and conditions of the license agreement. Information in this document is subject to change without notice, and AcuSport assumes no responsibility for errors.

Trademarks and Credits

ACUSPORT, AXIS, AXIS Retail Management System (AXIS RMS), AXIS Data Center, AXIS Register, and AXIS E4473 are trademarks of AcuSport and shall not be used without the express written permission of AcuSport.

Other trademarks, such as QuickBooks, are not being used as a trademark herein and are the property of the respective owners.

Legal Counsel

This program, printed documentation, and documents should not be used as a substitute for professional advice in specific situations. The procedures, images, and examples in this document are for illustrative purposes only and may not be applicable in your setting due to differences in preference, settings, and/or state and local regulations.

The following notice is required by law:

AcuSport products and services are not a substitute for the advice of an Attorney.
You are encouraged to seek the advice of your own attorney concerning the use and legality of this program, documentation, and forms.

Publication Information

Customer Link Exchange - Auto Order Implementation Project: Document of Understanding

Contents

System & Store
Log In to the Data Center Application
Use the Data Center Ribbon Menu
Accounting menu
Accounting Setup screen
GL Postings screen
AP Postings screen
Adjustment Postings screen
Multistore Postings screen
Customer Admin menu
Customer Look-up window
Overview of (customer) screen
Customer Information for (customer) screen
Transactions for (customer) screen
Layaways for (customer) screen
Products on Hold for (customer) screen
Special Orders for (customer) screen
Work Orders for (customer) screen
Memberships for (customer) screen
House Account for (customer) screen
Signed Waivers for (customer) screen
Sales Orders for (customer) screen
House Account List screen
Best Customer List screen
Customer List screen
Duplicate Customer List screen
Customer Sales screen
Alias ID Update screen
Deposit List screen
Emails Sent screen
Education menu
Class Types screen
Class Maintenance screen
Class Details screen
Employee menu
Employee Look-up window
Employee Information for (employee) screen
Transactions for (employee) screen
Layaways for (employee) screen
Products on Hold for (employee) screen
Special Orders for (employee) screen
Work Orders for (employee) screen
Security Information for (employee) screen
Employee List screen
Facilities menu
Facility Usage screen
Facility Maintenance screen
Firearms menu
Firearm Purchase screen
Firearm Sale screen
Firearm Trade screen
Inbound Consignment screen
Inbound Consignment Return screen
Transfer In screen
Transfer Out screen
Firearm Inventory Report screen
Firearm Inventory Aging screen
Gunsmith Physical Firearm Inventory Count screen
NFA Physical Firearm Inventory Count screen
Non-NFA Physical Firearm Inventory Count screen
Firearm Sales Report screen
Firearm Transactions Report screen
Inbound Consignments screen
Waiting Period Report screen
Firearm Taxes screen
Start Customer 4473 screen
Process Customer 4473 screen
Update 4473 Disposition screen
Denied 4473s screen
All 4473s screen
Clear Firearm Holds screen
3310-4 screen
3310-12 screen
ATF Used Gun Report screen
Firearms Bound Book screen
Gunsmith Bound Book screen
NFA Bound Book screen
Audit Log Report screen
Gunsmith Bound Book screen
Firearms Bound Book screen
NFA Bound Book screen
Non-NFA Pre 2013-5 Bound Book screen
Gunsmith Pre 2013-5 Bound Book screen
NFA Pre 2013-5 Bound Book screen
Firearm Label Print Control screen
Non-NFA Bound Book Import screen
Gunsmith Bound Book Import screen
NFA Bound Book Import screen
(Firearm) Vendor Look-up window
Information for Log # <number> window
Transfer Agent Look-up window
Gunsmithing menu
New Gunsmithing Work Order screen
Open Work Orders screen
Delivered Work Orders screen
Inventory Management menu
Product Maintenance screen
Product Details window
Product Edit tab
Vendor Product tab
Sales Analysis tab
Multistore tab
Product History tab
Product Kit Maintenance screen
Product Taxes screen
Non-Stock Items screen
Quick Pick Setup screen
Seasonal Min/Max screen
Inventory Level screen
Min/Max Import screen
Product Inventory Stocktaking screen
Inventory Groups window
Product Stock Adjustment Report screen
Group History Report screen
Excel Import screen
Serial Report screen
License Maintenance screen
Product Search window
Memberships menu
Define Memberships screen
Member List screen
Expiring Members List screen
Membership Summary screen
Recurring Member List screen
Process Payments screen
Membership Payments screen
Payment Charge Denials screen
POS Management menu
Assign Drawer screen
Cash Drop screen
Drawer Return screen
Cash Report screen
Pricing menu
Price Types screen
Tax Types screen
Markup Categories screen
Sales Events screen
Split Quantity Pricing screen
Purchasing menu
Vendor List window
Vendor Information for <vendor> screen
Vendor List screen
Vendor Catalog Detail screen
Create Purchase Orders screen
Vendor Purchase Order screen
Pending Purchase Orders screen
Special Orders Report screen
Sales Orders and Quotes screen
Sales Order Details screen
Quote Details screen
Sales Order History screen
Sales Order Details History screen
Range menu
Lane Statistics screen
Range Reservation Statistics screen
Rental Firearm Statistics screen
Range Shooters screen
Rental Control screen
Current Rentals screen
Range Setup screen
Range Bays screen
Range Lanes screen
Range Waiver screen
Range Use Products screen
Range Overage Charges for Range Lane Use screen
Receiving menu
Case Quantity screen
Receiving screen
Receiving Details screen
Vendor Product Detail window
Serialized Nonfirearm Description window
Firearm Description window
Label Printing window
Receiving Details Report window
Invoicing screen
Invoice Details screen
Invoice Report window
Edit Vendor Returns screen
Receiving History screen
Receiving Details History screen
Invoice Details History screen
Receiving History By Item screen
Transfer Out screen
Transfer Out Details screen
Transfer Out History screen
Transfer Out Details History screen
Reports menu
Retail Information Report screen
Transaction Item Report screen
Voided Transactions screen
Items Sold Report screen
Sales Performance Report screen
Department Review - Monthly screen
Department Review - Yearly screen
Manufacturer Sales Report screen
Inventory Turns Report screen
Daily Register Report screen
Sales Tax Report screen
Layaway Report screen
Layaway By Item Report screen
Gift Card List screen
12 Month Sales Report screen
Vendor Reorder Report screen
Exception Report screen
Items Out of Stock Report screen
Value on Hand Report screen
Waiting Period Report screen
ATF Used Gun Report screen
Expiring Members List screen
Membership Summary screen
Dashboard screen
Work Orders menu
New Work Order screen
Open Work Orders screen
Delivered Work Orders screen
Setup menu
Company Information for <company> screen
Store Information for <store> screen
Misc. Local Store Information screen
Email Templates screen
Scheduled Services screen
Log Settings screen
Physical Machines screen
Software Versions screen
Attribute Control screen
Gun Shows screen
FFL Information screen
Identification Types screen
Label Printer Setup screen
Waiting Period Setup screen
Firearm UPC screen
Loss/Gain Reasons screen
Weighted Suggestion Setup screen
Vendor Product Setup screen
AcuSport Ordering Setup screen
PCI Audit Log screen
System Audit Log screen
POS Setup screen
Credit Card Setup screen
Payment Terminal Setup screen
Database Connection Settings window
Complete Data Center Procedures
Select a Date
Sort and Filter Reporting Screen Data
Save and Recall a Grid Layout
Search, Sort, Filter, Display, and Export a List
Navigate, Update, Modify, Preview, Print, and Export a Report
Sort and Filter Onscreen Data
Select or Add a Customer
Select a Product
Print a Product Label
Describe a Serialized Nonfirearm Item
Describe a Firearm
Select a Firearm from the Firearm Inventory Window
Select a Firearm Vendor
Select a Transfer Agent
Save and Print a Document
Export a Report to Excel
Open the AXIS Portal Window
Lock the Data Center Terminal
Unlock the Data Center Terminal
Respond to a Close/Continue Window
Close the Data Center Application
Log Out of the Data Center Application
System Administration
Schedule a Service
Manage Software Versions
Install a Software Update
Manage Physical Machines
Manage Label Printers
Manage POS Options
Manage Credit Card Processor Credentials
Manage Payment Terminals
Set Up AcuSport Ordering
View the System Audit Log
View the PCI Audit Log
Log In with the Database Connection Settings Window
Store Operations
Manage Company Information
Manage Company Contacts
Manage Store Information
Manage Miscellaneous Store Information
Manage Facilities
Maintain a Facility
Manage Facility Reservations
Manage POS Functions
Manage POS Options
Assign a Drawer to an Employee
Record a Cash Drop
Reconcile a Returned Drawer
Run a Cash Report
Manage Communications
Manage Email Templates
View Sent Emails
Employee Administration
Select an Employee
Quick Login feature
View the Employee List
Manage Employee Records
Create an Employee Record
Modify an Employee Record
Manage Employee Credentials
Modify an Employee’s Login ID
Modify an Employee’s Password
Manage an Employee’s Quick Login Credentials
Select an Employee’s Security Roles
View Employee History
View an Employee’s Transactions
View an Employee’s Layaways
View an Employee’s Product Holds
View an Employee’s Special Orders
View an Employee’s Completed Work Orders
Reports
View the Dashboard
Use the Retail Information Report
Use the Sales Performance Report
Use the Transaction Item Report
Use the Items Sold Report
Use the Inventory Turns Report
Use the Value On Hand Report
View the Items Out of Stock Report
View the Daily Register Report
View the Department Review - Monthly Report
View the Department Review - Yearly Report
View the Manufacturer Sales Report
View the 12 Month Sales Report
View the Membership Summary List
View the Expiring Members List
Manage the Gift Card List
View Gift Card Purchases and Uses
Import Gift Card Data into the Gift Card List
Use the Sales Tax Report
View the Layaway Report
View the Layaway By Item Report
View the Vendor Reorder Report
View the Exception Report
View the Voided Transactions Report
View and Update the ATF Used Gun Report
View the Waiting Period Report
Accounting
QuickBooks Software Setup Guide
Install the QuickBooks SDK File
Configure the Accounting Module
Set Up Accounting Links and Features
Post Accounts Payable Invoices to the Accounting Software
Post Accounting Entries to the Accounting Software
Post Inventory Adjustments to the Accounting Software
Export Accounting Entries to an Excel File
Customer Transactions
Log In to the Register Application
Use the Cash Register Screen
Party Control window
Customer window
Smartwaiver Search window
Current window
History window
Sales Orders page
Product Search window
Sell window
Special Order page
Service window
Range Control window
Complete Register Procedures
Create a Transaction
Use the Party Control Window
Email a Receipt for a Transaction
Reprint a Receipt for a Transaction
Use the No Sale Button
Void a Transaction
Void a Customer's Transaction
Search the Transaction History
Search a Customer's Transaction History
Process a Return
Process a Customer's Return
Record a Paid Out Amount
Set the Number of Receipts to Print for Each Transaction
Lock and Unlock the Register Application
Identify the Customer
Customer Information
Set Up and Edit a Customer Record
Clear the Customer Selection
Manage Customer Information
Select a Customer
Create a Customer Record
Modify a Customer Record
Clear the Currently Selected Customer
View and Update the Customer List
Import Customer Data
Manage Manually Identified Duplicate Customer Records
View and Update the Duplicate Customer List
View the Customer Alias ID List
Create or Edit an Alias ID
View the Best Customer List
Manage Identification Types
View the Customer Sales Report
View the House Accounts Report
View a Customer’s Transactions History
Reprint a Customer’s Transaction Receipt
View a Customer’s Sales Orders
Print an Invoice from the Sales Orders for <customer> Screen
View a Customer’s Signed Waivers
Print a Customer’s Signed Waiver
Add an Item to a Transaction
Memberships
Register a Member for a Membership
Register a Group/Family Member for a Membership
View a Customer’s Active Memberships
Renew a Customer’s Membership
Maintain a Customer’s Memberships
Update a Customer’s Membership Expiration Date
Suspend a Customer’s Membership
Reactivate a Customer’s Membership
Manage Memberships
View the All Members List
Maintain Memberships
Create or Edit a Membership
Manage a Membership Incentive
Create or Edit a Membership Incentive
Add or Remove a Membership Incentive Product
Add or Remove a Membership Incentive Attribute/Descriptor Combination
Delete a Membership Incentive
Manage a Membership Member List
Add a Member to a Membership Member List
Remove a Member from a Membership Member List
Delete a Membership
Manage Membership Billing
Manage Recurring Billing Memberships
Modify a Member's Recurring Billing Membership Information
Renew a Member's Recurring Billing Membership
Manage Recurring Payments
View Processed Payments
View Denied Payments
Classes
Register a Class Participant
Relocate a Participant to Another Class
View a Customer's Upcoming Classes
Manage Classes and Education
Set Up and Edit a Class Type
Set Up and Edit a Class
View and Update a Class Roster
Gift Cards
Sell a Gift Card
Check a Gift Card Balance
Manage Gift Cards
Sales Orders
View a Customer’s Sales Order History
Return an Item as a Sales Order
Manage Sales Orders and Quotes
Maintain Sales Orders and Quotes
Create or Edit a Quote
Create or Edit a Sales Order
Select or Add a Sales Order Contact
Delete a Quote or Sales Order
View the Sales Order History
Print an Invoice from the Sales Order History Screen
Special Orders
Place a Special Order
Receive a Payment on a Special Order
Cancel a Special Order
Finalize a Special Order
View a Customer’s Active Special Orders
View a Customer’s Special Order History
Manage Special Orders
Maintain Special Orders
View a Special Order's Details
Edit a Special Order’s Notes
Add or Remove a Special Order Product
Amend an Existing Purchase Order for a Special Order Product
Create a New Purchase Order for a Special Order Product
Print a Special Order
View a Customer’s Special Orders
Edit a Customer’s Special Order Note
Layaways
Place a Product on Layaway
View a Customer’s Active Layaways
Receive a Payment on a Layaway
Cancel a Layaway
View a Customer’s Layaway History
Process a Return from a Customer’s Layaway History
Manage Layaways
View a Customer’s Layaways
Product Holds
Place a Hold on a Product
View a Customer’s Active Product Holds
Sell a Held Product
Cancel a Product Hold
Manage Product Holds
View a Customer’s Product Holds
Work Orders
Create a Work Order
View a Customer's Active Work Orders
Add a Detail to an Open Work Order
Close a Completed Work Order
View a Customer's Completed Work Orders
Receive Payment for a Completed Work Order
View a Customer’s Work Order History
Manage Work Orders
Maintain Work Orders
Create a Work Order (non-firearm)
Update an Open Work Order
Edit a Work Order's Description
Print an Open Work Order
Add a Component to a Work Order
Edit a Work Order Component
Remove a Work Order Component
Complete a Work Order Component
Complete a Work Order
Delete a Work Order
View and Print a Delivered Work Order
View a Customer’s Completed Work Orders
Adjust Transaction Details
Split a Tab Between Customers
Combine Tabs for Customers
Create a Gift Receipt for a Transaction Item
Accept Payment for a Transaction
Credit Cards
Review Credit Card Discrepancies
Review a Customer's Credit Card Discrepancies
Deposits
Receive a Deposit
Apply a Deposit to a Transaction
View a Customer’s Active Deposits
View the Deposits List
Manage Deposits
Gift Cards
Check a Gift Card Balance
Redeem a Gift Card
Manage Gift Cards
House Accounts
Receive a Payment on a House Account
View a Customer’s House Account Balance
Manage House Accounts
Create a Customer's House Account
Edit a Customer's House Account Limit
View a Customer's House Account Details
Close a Customer's House Account
Maintain a Customer's House Account
Inventory Management
Product Maintenance
Manage Product Information
Create and Maintain a Product
Deactivate and Reactivate a Product
Manage a Product's Alias UPC
Bulk Edit a Group of Products
Import Inventory Item Data
Manage Mandatory Attributes
Update a Product's Tax Types
Manage Quick Pick Categories
Create a Quick Pick Category
Add, Edit, or Remove a Quick Pick Category Product
Delete a Quick Pick Category
Set Up a Case Quantity
Delete a Case Quantity
Manage Product Kits
Create or Edit a Product Kit
Add and Edit a Product Kit Product
Remove a Product Kit Product
Delete a Product Kit
Manage License Types
View and Edit Non-Stock Items
View the Serial Number Report
Stocktaking
Perform a Physical Inventory Count for Non-Firearm Items
Create an Inventory Count Group
Select an Inventory Count Group
Delete an Inventory Count Group
Import Inventory Stocktaking Data
View the Group History Report
View the Product Stock Adjustment Report
Manage Loss/Gain (Stock Discrepancy) Reasons
Purchasing
Manage Vendor Information
Create a Vendor Record
Modify a Vendor Record
Manage a Vendor's Contacts
View the Vendor List
Import Vendor Data into the Vendor List
View and Update a Vendor Catalog
Add a Product from a Vendor Catalog to the Product Database
Manage a Product’s Min/Max Levels
View and Update a Product’s Sales Analysis
Set a Product’s Min/Max Levels to Suggested Values
Change a Product’s Min/Max Type
Import Min/Max Levels
Manage Seasonal Min/Max Values
Create or Edit a Seasonal Min/Max Period
Add, Edit, or Remove a Seasonal Min/Max Product
Delete a Seasonal Min/Max Period
Manage Weighted Suggestions
Add a Department to the Weighted Suggestion Setup Screen
Remove a Department from the Weighted Suggestion Setup Screen
Modify a Department's Week Weight Values
Modify a Department's Safety Stock Value
Manage Purchase Orders
Create a Purchase Order
Create a Vendor Purchase Order
Import Purchase Order Data
Manage a Pending Purchase Order
Modify a Pending Purchase Order
Process a Pending Purchase Order
Delete a Pending Purchase Order
Manage Special Orders
View a Special Order's Details
Edit a Special Order’s Notes
Add or Remove a Special Order Product
Amend an Existing Purchase Order for a Special Order Product
Create a New Purchase Order for a Special Order Product
Print a Special Order
Manage Sales Orders and Quotes
View the Sales Order History
Receiving
Receive Inventory
Import Purchase Order Data
Print a Receiving Details Report from the Receiving Details Screen
Complete the Vendor Product Detail Window
Complete the Label Printing Window
Print a Label for a Product
Print a Receiving Details Report from the Label Printing Window
Print an Invoice Report from the Label Printing Window
Delete a Purchase Order
Manage Invoices
Complete an Invoice
Merge Invoices
Print an Invoice Report from the Invoice Details Screen
Delete an Invoice
Manage the Vendor Product Detail Windows
Control All Vendor Product Detail Windows
Control a UPC's Vendor Product Detail Window
Manage Vendor Returns
View and Use the Receiving History Record
Print a Receiving Details Report from the Receiving History Screen
Print an Invoice Report from the Receiving History Screen
View the Receiving History By Item Record
Pricing
Price Types
Tax Types
Add or Remove a Tax Type's Tax Rate
Markup Categories
Create or Edit a Markup Category
Add or Remove a Markup Category Product
Recalculate Markup Category Product Prices
Delete a Markup Category
Sales Events
Create or Edit a Sales Event
Add or Remove a Sales Event Product
Edit a Sales Event Product's Price
Delete a Sales Event
Split Quantity Pricing Events
Create or Edit a Split Quantity Pricing Event
Add or Remove a Split Quantity Pricing Event Product
Edit a Split Quantity Pricing Event Product's Price
Delete a Split Quantity Pricing Event
Range & Firearm
Range
Range Point of Sale
Use the Party Control Window
Reserve a Range Time
View a Customer’s Upcoming Range Reservations
Redeem a Customer’s Range Reservation Deposit
Cancel a Range Reservation
Review All Range Reservations
Add a Range Customer to the Range Queue
Open a Range Customer's Party Control Window
Verify a Customer’s Range Waiver
Rent a Firearm to a Range Customer
Retrieve a Rental Firearm from a Range Customer
Turn a Range Lane On or Off
Assign a Range Customer to a Lane
Move a Range Customer to a Different Lane
Add a Secondary Shooter to a Range Customer’s Party
End a Range Customer’s Lane Time
Complete a Range Customer’s Transaction
End a Range Customer’s Range Session
Range Management
Manage Range Information
Set Up and Edit the Range Waiver
Set Up Smartwaiver Software for the Range Module
Manage Range Bays
Manage Range Lanes
Manage Range Use Products
Manage Range Overage Charges
Manage the Rental Firearm List
View the Range Shooters Report
View and Update the Current Rentals List
View the Rental Firearm Statistics Report
View the Reservation Statistics Report
View the Lane Statistics Report
Gunsmithing
Create a Gunsmithing Work Order
Update an Open Gunsmithing Work Order
Edit a Gunsmithing Work Order's Description
Print an Open Gunsmithing Work Order
Send a Work Order Firearm for External Repair
Receive a Work Order Firearm from External Repair
Add a Component to a Gunsmithing Work Order
Edit a Gunsmithing Work Order Component
Remove a Gunsmithing Work Order Component
Complete a Gunsmithing Work Order Component
Complete a Gunsmithing Work Order
Delete a Gunsmithing Work Order
View and Print a Delivered Gunsmithing Work Order
Firearm Transactions
POS Firearm Transactions
Sell a Firearm through the Register Application
View a Customer’s Current Firearm Transactions
Move a Firearm Transaction to the Cash Register Screen
Transfer a Firearm to a Customer from the Current Window
Exclude a Firearm Transaction from a Waiting Period
Void a Firearm Transaction
Oversee the Electronic 4473 Form Process
Start a 4473 Form for a Customer
Fill Out the Customer Portion of an Electronic 4473 Form
Process a 4473 Form
Update a 4473 Form Disposition
Clear a Firearm Hold
View and Use a List of All 4473 Forms
View and Use a List of Denied 4473 Forms
Document a Firearm Sale
Document a Firearm Purchase
Document a Firearm Trade
Document an Incoming Firearm Transfer
Document an Outgoing Firearm Transfer
Document an Interstore Firearm Transfer
Document an Incoming Consignment Firearm
Document the Return of an Incoming Consignment Firearm
View the Inbound Consignments Report
Firearm Inventory
Print Firearm Labels
Perform a Physical Inventory Count for Firearms
View and Update the Firearm Inventory Report
View and Update the Firearm Inventory Aging Report
Manage Firearm UPCs
Add a Firearm UPC
Edit a Firearm UPC
Deactivate or Reactivate a Firearm UPC
Delete a Firearm UPC
Manage Firearm Taxes
Add a Firearm Tax
Delete a Firearm Tax
Firearm Reports
View and Update the Firearm Inventory Report
View and Update the Firearm Inventory Aging Report
View the Firearm Sales Report
View the Firearm Transactions Report
View the Inbound Consignments Report
View the Waiting Period Report
Firearm Regulations and Records
Manage FFL Information
Manage Firearm Waiting Periods
Create a Firearm Waiting Period
Edit a Firearm Waiting Period
Delete a Firearm Waiting Period
Exclude Days from Firearm Waiting Periods
Manage Gun Show Information
Manage Bound Books
Maintain a Bound Book
Print a Label for a Firearm Record in a Bound Book
Modify a Firearm Record in a Bound Book
Set a Transfer Date for a Firearm Record in a Bound Book
Delete Disposition Information for a Firearm Record in a Bound Book
Delete a Firearm Record from a Bound Book
Import Data into a Bound Book
Print a Bound Book
Export a Bound Book to an Excel File
View a Bound Book Archive
View the Bound Book Audit Log Report
Generate, View, and Print 3310-4 Forms
Generate, View, and Print 3310-12 Forms
More
Use the Online Guide
News & Notes
AXIS Software Suite
AXIS Network
Update Notes
AXIS Update Notes: February 2017
Version 2.8
Version 2.7
Version 2.6
Version 2.5
Version 2.4
Version 2.3
Version 2.1/2.2
Version 2.0.1
RTG Links
RTG Library
RTG Scanner Configuration Resources
Skorpio Scanner Setup Guide
RTG University User's Guide
Supplemental Documents
CLX Auto Replenishment Module Setup Guide
Report Columns Index
Freezes and Voids Overview
Version 2.4 Reports Overview
Retail Information Report Overview
Sales Tax Report and Layaway Overview

Executive Overview

Purpose

The AcuSport® Retail Technology Group (RTG) provides this document to outline the stages of the Customer Link Exchange - Auto Order (CLX-AO) Implementation Project and the associated responsibilities for all involved parties.

Your RTG Solutions Consultant will provide a detailed Implementation Project Plan that will assist you in correctly completing each task in a timely manner to install, configure, train, and successfully use the system to enhance your Inventory ordering process.

It is critical to the success of the Implementation Project that everyone involved understands the timelines and tasks that need to be completed.

Project Scope

The Implementation Project will be managed in accordance with the following project stages:

Assumptions/Limitations

 

Stage 1: Project Initiation and Planning

The Project Initiation and Planning stage presents an opportunity for all parties involved (stakeholders) to come together, define the business objectives, communicate expected benefits, define roles and responsibilities, and agree upon a timeline.

Stage 1 Deliverables
Retailer RTG

    Assign team members to responsibilities in the project plan and ensure their availability

    Commit to attending milestone conference calls

    Required hardware meets minimum specifications per RTG guidelines and has been installed/configured per RTG specifications

    Ensure internet speed/bandwidth meets minimum requirements per RTG specifications

    Provide RTG access to Retailer network domain (if applicable)

 

    Develop and deliver a detailed project plan based on the Retailer’s business goals and target dates

    Consult on hardware, software and network infrastructure requirements

    Soft schedule the installation and training based on the project plan

    Provide Document of Understanding (DOU) for signature

    Schedule and facilitate project kickoff conference call

    Review DOU and other pertinent documentation

Stage 2: Execution

The Execution stage involves the installation of the CLX-AO program and utilities, initial training, data review, and setting and review of Min/Max values. This stage includes the bulk of project work to be performed and requires the Retailer’s complete dedication.

Stage 2 Deliverables
Retailer RTG

    Collaborate with the Solutions Consultant to confirm training completion and go live dates

    Review and clean up existing data.

 

    Schedule and install CLX-AO Program software and utilities

    The Installation Specialist assists with backup of baseline data

    Provide end-user training consisting Remote Access phone training and consultation to assist in system navigation and initial data review

    Identify issues with existing data

    Collaborate with the Retailer to confirm additional training or consulting

 

Stage 3: Training and Delivery

The Training and Delivery stage includes, remote access phone training, adjusting Min/Max values, completing advanced training or consulting, and preparing Retailer staff for live use.

Stage 3 Deliverables
Retailer RTG

    Verify all training is completed.

    Demonstrate system knowledge and understanding of process to set Min/Max values, as well as understand effect of changes to Min/Max values

    Provides overview of the Auto-Order process

    Trains on setting Min/Max values

    Provides opportunity for Retailer to demonstrate comprehension

 

Stage 4: Acceptance

The Acceptance stage allows the Retailer and the Solutions Consultant to verify that business objectives can be achieved and confirm the deliverables. This is a collaborative effort between the Retailer and the Solutions Consultant to identify future opportunities for product development and process improvements.

Stage 4 Deliverables
Retailer RTG

    Assign and schedule the core group for the conference call to review deliverables, determine future objectives for the team, and inform the Solutions Consultant of any outstanding questions or issues

    Make adjustments/updates to Min/Max Values as needed

    Set goals for future process or enhancement improvements

    Schedule a conference call with the core retail group to review deliverables and opportunities

    Provide instruction or determine who can best address any outstanding questions or concerns

    Make adjustments to data and/or Min/Max values as needed

Stage 5: Close and Transition

The Close and Transition stage officially declares the Implementation Project closed and introduces the Retail core group to the RTG Support Team.

Stage 5 Deliverables
Retailer RTG

    Submit final questions to the Solutions Consultant

    Ensure end user readiness

    Determine how questions and support issues are to be managed and who is the main contact for RTG Support Team

    The Solution Consultant notifies the RTG Support Team of the Retailer status, business objectives, future goals, and potential issues and schedules a conference call

    Introduce RTG Support Technician and provide support contact information

    Address questions prior to transition to production support

 

Hardware & Software Requirements

AXIS Server Requirements

The database server is a dedicated machine that houses the AXIS RMS database.

V6 Server Requirements

The database server is a dedicated machine that houses the V6 RMS database.

 

Retailer Team Members

Role/Trainee Name Email Phone

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Agreement

With the signatures below, RTG and the Retailer acknowledge and agree to the Implementation Project Plan and associated responsibilities indicated above. Both parties acknowledge that modifications to the plan may jeopardize the project timeline.

 

Signatures:

 

 

Retailer Owner/Manager

Date

 

 

AcuSport RTG Representative

Date

 

 

 

 

 

© 2016 AcuSport Corporation
All rights reserved